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Refund policy

In short

  • Accounts: check the goods right away in any external checker. Claims are accepted within 1 hour of delivery. Refunds go to your balance, for the cost of the non-working lines.
  • Proxies: money for unused gigabytes is not refunded, and purchased gigabytes do not expire. If an order is not fulfilled, the money is returned to your balance automatically.
  • Services: terms, price, and refunds are agreed in the request before work starts. Nothing starts and nothing is charged without an agreement in the ticket.
  • All refunds go to your internal balance only.

Accounts: how to file a claim

1. Open the order in "My purchases". 2. Click "Contact support about this order". 3. Describe which lines do not work and what happens: login error, verification code request, block. A screenshot speeds up the check.

A decision is made within 24 hours. The money is credited to your balance right after the decision.

Accounts: when there is no refund

  • more than an hour has passed since delivery;
  • the account worked at delivery and stopped later;
  • you changed the password or email before the check;
  • the account was used from several devices at the same time;
  • the rules of the service the account belongs to were broken.

If the hour has passed, contact us anyway: we will take a look, but without a guarantee.

Proxies

  • There are no refunds for gigabytes. Purchased gigabytes do not expire, and money for unused ones is not returned.
  • The exception is an unfulfilled order. If the gigabytes were not issued, the money is returned to your balance automatically; there is no need to contact support.
  • If the order is shown as "Processing", wait: it will complete on its own, either with the gigabytes issued or with the money returned to your balance.
  • If the access does not work, contact support as soon as you notice, while the problem is visible. When creating a ticket, select the gigabyte purchase and describe what happens and which connection string you are using. Do not include the password in the ticket.
  • If the access does not work for a reason on our side and we cannot fix it, support may close the access and return part of the payment to your balance.
  • Closing the access is irreversible: after that, proxies can no longer be purchased.
  • If the proxy usage rules (the "Proxies" section of the offer) are broken, the access is closed without a refund.

Top-ups

  • Balance top-ups are not refundable. A transfer sent on the wrong network or to the wrong address cannot be credited.
  • If you have paid and your balance has not changed within an hour, contact support with the transaction hash.
  • A payment held by the payment provider for an anti-money-laundering (AML) check is not credited until the check is complete.
  • We do not refund cryptocurrency ourselves. If the payment provider returns a transfer to you that was already credited to your balance, we will deduct that amount from your balance manually.